How do I reset Sony WF-C700N, WF-C510 or WF-C710N?

Put both earbuds in the charging case and leave the lid open. Press and hold the button on the back of the case for about 15 seconds. When the case light starts flashing orange, let go within 5 seconds; it flashes green 4 times when the reset is done. Then remove the earbuds from your phone’s Bluetooth list and pair them again.

How do I reset Sony WF-C500?

Press and hold the buttons on both earbuds for about 15 seconds. The lights flash blue, then orange: let go within 5 seconds and the orange lights stay on. Within 10 seconds, press and hold both buttons again until the blue lights flash 4 times. Then pair them with your phone again.

How do I reset Sony WF-1000XM4?

Put both earbuds in the case with the lid open and hold your fingers on the touch sensors of both earbuds for about 10 seconds. When the case light flashes red, let go within 5 seconds. The light flashes green 4 times when the reset is done.

How to reset Sony earbuds (WF-C500, WF-C510, WF-C700N, WF-C710N, WF-1000XM4)

10 November 2026 · PhoneTech

Sony calls a full reset “initializing”. Tap your model to see how.

Find your earbuds

WF-C700N · WF-C510 · WF-C710N

Step 1
Put both buds in the case. Keep the lid open.
Step 2
Press and hold the button on the back of the case.
About 15 seconds, until the light flashes orange.
You should see: Orange flashing? Let go within 5 seconds. Green then flashes 4 times.
Step 3
On your phone, tap Forget on the earbuds, then connect again.

Steps from Sony Help Guide: WF-C700N, Sony Help Guide: WF-C510, Sony Help Guide: WF-C710N.

WF-1000XM4

Step 1
Put both buds in the case. Keep the lid open.
Step 2
Hold your fingers on the touch areas of BOTH buds.
About 10 seconds, until the case light flashes red.
You should see: Red flashing? Let go within 5 seconds. Green then flashes 4 times.
Step 3
On your phone, tap Forget on the earbuds, then connect again.

Steps from Sony Help Guide: WF-1000XM4.

WF-C500

Step 1
Press and hold the buttons on BOTH buds.
About 15 seconds: blue flashes, then orange.
You should see: Orange flashing? Let go within 5 seconds. Orange stays on.
Step 2
Within 10 seconds, press and hold both buttons again.
You should see: After a few seconds, blue flashes 4 times. Done.
Step 3
On your phone, tap Forget on the earbuds, then connect again.

Steps from Sony Help Guide: WF-C500.

Model not listed? Try the steps that work on most earbuds.

Did it work?

Lost or broken a bud? Buy just the one you need.

Common questions

How do I reset Sony WF-C700N, WF-C510 or WF-C710N?: Put both earbuds in the charging case and leave the lid open. Press and hold the button on the back of the case for about 15 seconds. When the case light starts flashing orange, let go within 5 seconds; it flashes green 4 times when the reset is done. Then remove the earbuds from your phone’s Bluetooth list and pair them again.
How do I reset Sony WF-C500?: Press and hold the buttons on both earbuds for about 15 seconds. The lights flash blue, then orange: let go within 5 seconds and the orange lights stay on. Within 10 seconds, press and hold both buttons again until the blue lights flash 4 times. Then pair them with your phone again.
How do I reset Sony WF-1000XM4?: Put both earbuds in the case with the lid open and hold your fingers on the touch sensors of both earbuds for about 10 seconds. When the case light flashes red, let go within 5 seconds. The light flashes green 4 times when the reset is done.