Terms of Service

By using PhoneTechor placing an order, you agree to these terms. In these terms “our service” means the phonetech.in website and the PhoneTech mobile app — both are operated by us, share one account and one order history, and are governed by these same terms. If you do not agree, please do not use them. You must be at least 18 years old and able to enter into a binding contract to buy from or sell to us.

You are responsible for the accuracy of the information on your account and order, and for keeping access to your email and account secure. Tell us promptly if you suspect unauthorised use. We may suspend or close accounts that are used unlawfully or abusively.

We sell two kinds of stock, and each product page says which it is:

• Open-box units — retail packaging opened, then powered on and checked to confirm they work, priced by condition. Stock is limited and items are often one-of-a-kind.
• Genuine replacement parts — single earbuds, charging cases, neckband parts and phone repair parts such as displays and batteries. These are supplied as components for repair or replacement, not as complete retail products.

Minor cosmetic marks are inherent to open-box and spare-part stock and are not a fault.

Spare parts are recovered stock and are sold on cosmetic condition “as is”. A replacement earbud, charging case or neckband part may carry scratches, scuffs or small dents, and colour may vary slightly between production batches. These are normal for this stock, are reflected in the price, and are not treated as a fault or grounds for return. What we do stand behind is that the part works: if it is dead on arrival, damaged in transit, or not the item you ordered, it is covered in full — see the returns policy.

Prices are in Indian Rupees (₹), include GST where applicable, and may change at any time.

We try to describe and price every item accurately, but errors can occur. If we discover an error in the price or description of an item you have ordered, we may cancel the order and refund you in full.

Your order is an offer to buy. We may accept or decline it (for example, if an item is out of stock or we suspect fraud). A contract is formed when we confirm your order.

Online payments are processed by Razorpay. We never receive or store your card, UPI or bank credentials. Where Cash on Delivery is offered, we may require a small confirmation advance to be paid online before dispatch; that advance is part of the order total, not an extra charge, and the courier collects the balance.

Prices shown at checkout are authoritative. Any discount — a coupon, or the discount for paying online — is applied and calculated by us at checkout; a discount displayed anywhere else does not bind us if it conflicts with the checkout total. Coupons are single-use unless stated otherwise, cannot be exchanged for cash, and may be withdrawn at any time before an order is placed.

Delivery timelines are estimates — see our Shipping policy. Returns, refunds, cancellations, and the handling of damaged or wrong items are governed by our Final-Sale, Returns & Refunds policy, which forms part of these terms. That policy also covers the specific case of a replacement earbud that will not pair with one you already own.

If you use Sell your device, you are offering to sell an item to us. That is a different transaction from buying, and these terms apply to it:

• No instant quote. You describe the item, we call you, and any figure we give is an offer for that specific item based on what you have told us. It is not a valuation and not a published price.
• You accept the offer, not us. Nothing is agreed until you accept it from your own status page. Until then either side may walk away at no cost.
• Every offer is subject to physical inspection. If the item differs from your description when we receive it, we may revise the offer or decline it. You may then ask for the item back; where you shipped it to us, return postage is at your cost unless the difference was our error.
• You confirm the item is yours to sell— that you own it or are authorised to sell it, that it is not lost, stolen, or subject to finance, and that it is not locked to another person’s account. We may refuse or reverse any transaction where this is not the case, and may be required to report suspected stolen goods.
• Remove your data before handing it over. Sign out of your accounts, disable any activation or anti-theft lock, and remove memory cards and SIMs. We are not responsible for data or accessories left on or with an item, and we cannot return an item to you once it has been wiped or processed.
• Payment is made after we have received and inspected the item, by the method agreed on the call. Ownership passes to us on payment.

Trade-in is currently offered to individuals in India only, for personal items, and not in commercial quantities.

You may use our service only for lawful purposes. Its content, branding, and design belong to PhoneTech or its licensors and may not be copied, resold, or used commercially without our permission. Product images and specifications are provided for reference.

We grant you a personal, non-transferable licence to use the PhoneTech app on devices you control, for shopping with us. You may not copy, modify, reverse-engineer or redistribute it.

The app needs an internet connection; data charges are yours. We may release updates, and some updates are required for the app to keep working — particularly where they carry a security or payment fix. We may withdraw the app or any of its features. Removing the app does not close your account or cancel an order already placed.

Where you install the app from a third-party store, that store’s own terms apply to the download and to any refund of a store transaction. Orders placed inside the app are with us, under these terms, and are handled exactly as orders placed on the website.

Our service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from your use of it or of a product, and our total liability for any order is limited to the amount you paid for it. For a trade-in, our total liability is limited to the offer amount you accepted. Nothing here excludes liability that cannot be excluded under applicable law, including your rights under the Consumer Protection Act, 2019.

These terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts at Faridabad, Haryana. We encourage you to contact us first so we can try to resolve any issue.

We may update these terms from time to time; the current version is always posted here. For any question, email [email protected] or see our Contact page.