Frequently asked questions
Straight answers about buying from PhoneTech. The full terms are in our returns policy and shipping policy.
Ordering and payment
- How can I pay at PhoneTech?
- Online by UPI, card or net banking (through Razorpay), or Cash on Delivery on eligible orders. Paying online also costs less to ship: ₹59 instead of ₹99.
- Does PhoneTech offer Cash on Delivery?
- Yes, on orders of ₹499 or more, at most pincodes in India. Checkout shows whether COD is available for your pincode. To confirm a COD order you pay a ₹30 advance online, which comes off your total; the rest is paid in cash when the parcel arrives. COD delivery costs ₹99.
- Can I cancel my order?
- Yes. Cancelling is free until your order is handed to the courier. Once it has shipped, ₹160 is deducted from your refund to cover sending the parcel out and back; the rest is refunded in full.
Delivery
- How much does delivery cost?
- A flat ₹59 for prepaid orders and ₹99 for Cash on Delivery, anywhere in India.
- How long does delivery take?
- Orders are dispatched in 1–3 business days and usually delivered within 3–7 business days after that. You can follow your parcel at phonetech.in/track.
- Do you deliver everywhere in India?
- We ship across India by courier. Checkout shows whether Cash on Delivery is available for your pincode.
Returns and problems
- What if my item arrives damaged, dead or wrong?
- Report it within 48 hours of delivery: a part that arrives dead, damaged in transit, or is the wrong item is replaced or refunded. A continuous unboxing video is required — record it before you open the parcel, because without it we cannot accept the claim. Message us on WhatsApp or email [email protected] with your order number and the video.
- Do I need an unboxing video?
- Yes. A continuous unboxing video is required for every return, replacement, refund or warranty claim, whatever the reason: damaged in transit, dead (does not power on or charge), works but faulty (for example no sound, or a mic, battery or charging problem), not pairing, wrong item, missing parts, or change of mind. Without it, we cannot accept the return or claim. Start recording before you open the parcel: show the sealed package with its shipping label, open it on camera, and show the item from all sides. For earbuds and charging cases, power them on and charge them on camera. The video must be one continuous recording, with no cuts or edits. Keep the video for at least 7 days after delivery, until any return or claim is settled.
- Do buds parts come with a warranty?
- Yes. Buds parts — replacement earbuds and charging cases — have a 7-day warranty from delivery. In the first 48 hours, report a damaged, dead-on-arrival or wrong part with your unboxing video and we arrange a replacement or a full refund. From 48 hours up to 7 days, if the part develops a fault, write to us with your order number and your unboxing video, and ship it to our warehouse at your own cost (we will send you the address). Once it arrives and passes inspection, including the serial-number check, we send a replacement of the same part; if that part is out of stock, we refund it instead. Not covered: physical or liquid damage, damage caused while fitting the part, and parts that were opened or tampered with, or whose serial number does not match our record. Phone parts and open-box devices are not covered by this warranty.
- Can I return something if I change my mind?
- Yes, within 7 days of delivery. You send it back with a courier of your choice at your cost, and a flat ₹162 handling fee is deducted from the refund. Your continuous unboxing video is required, as for every return. Items that arrive damaged, dead or wrong are a separate case: report them within 48 hours of delivery with a continuous unboxing video.
- How long does a refund take?
- For a returned item, usually 10–15 days: it is inspected when it reaches us, and the refund is initiated once it passes. Other approved refunds, such as cancellations and damaged-item claims, go back to your original payment method through Razorpay within 5–10 business days of approval; bank posting times vary.
Parts and condition
- Can I buy just one earbud or only the charging case?
- Yes. PhoneTech sells single replacement earbuds (left or right), charging cases and neckband parts for brands sold in India, so you replace the part you lost or broke instead of buying a new pair. Browse them at phonetech.in/buds-parts.
- Will a replacement earbud pair with the one I already have?
- It depends on the earbud and case you already own as well as the replacement: the firmware version, charge level, exact variant and the reset sequence. Message us first — most pairing problems are solved by the right reset, and we walk you through it free. If you still want to return it, your unboxing video is required, you pay the return courier, and ₹99 is deducted from the refund to cover the original shipping. An earbud that does not power on or charge at all counts as dead on arrival: report it within 48 hours of delivery with your unboxing video.
- What condition are the spare parts in?
- Buds parts come from open-box liquidation stock, sold as-is on looks: most look fresh; a few scratches or dents, and the price reflects that. Phone parts are new. Every product page says which. A part that arrives dead or damaged is covered if you report it within 48 hours of delivery with a continuous unboxing video.
- What does "open-box" mean at PhoneTech?
- Open-box items have been opened, so they are not sealed-new. Each one is powered on and function-tested before it is listed, and sold at a discount to the new price.
- Does PhoneTech sell phone spare parts?
- Yes: displays, batteries, back panels, flex cables, SIM trays and more for Samsung, Xiaomi/Redmi, Oppo, Vivo, Realme, OnePlus, Apple, Tecno, Infinix and other brands. Find parts by phone model at phonetech.in/parts.
Selling to PhoneTech
- Can I sell my old phone or earbuds to PhoneTech?
- Yes. Tell us what you have at phonetech.in/sell, with photos. Our team looks at it and sends you an offer by email; you decide whether to accept. There are no automatic instant quotes that change later.
About PhoneTech
- Where is PhoneTech based?
- PhoneTech is an online store based in Faridabad, Haryana, India, shipping across India. It is GST-registered (GSTIN 06BWJPJ4199R1ZK).
- How do I contact PhoneTech?
- On WhatsApp (+91 99113 38010 for phone parts, +91 98994 44884 for buds parts & accessories) or by email at [email protected]. We reply Mon – Sat, 10 AM – 6 PM IST.
Question not here? Contact us — we answer on WhatsApp and email.