Frequently asked questions
Straight answers about buying from PhoneTech. The full terms are in our returns policy and shipping policy.
Ordering and payment
- How can I pay at PhoneTech?
- Online by UPI, card or net banking (through Razorpay), or Cash on Delivery on eligible orders. Paying online also costs less to ship: ₹59 instead of ₹99.
- Does PhoneTech offer Cash on Delivery?
- Yes, on orders of ₹499 or more, at most pincodes in India. Checkout shows whether COD is available for your pincode. To confirm a COD order you pay a ₹30 advance online, which comes off your total; the rest is paid in cash when the parcel arrives. COD delivery costs ₹99.
- Can I cancel my order?
- Yes. Cancelling is free until your order is handed to the courier. Once it has shipped, ₹160 is deducted from your refund to cover sending the parcel out and back; the rest is refunded in full.
Delivery
- How much does delivery cost?
- A flat ₹59 for prepaid orders and ₹99 for Cash on Delivery, anywhere in India.
- How long does delivery take?
- Orders are dispatched in 1–3 business days and usually delivered within 3–7 business days after that. You can follow your parcel at phonetech.in/track.
- Do you deliver everywhere in India?
- We ship across India by courier. Checkout shows whether Cash on Delivery is available for your pincode.
Returns and problems
- What if my item arrives damaged, dead or wrong?
- Report it within 48 hours of delivery and it is covered in full: a part that arrives dead, damaged in transit, or is the wrong item. Message us on WhatsApp or email [email protected] with your order number and a photo.
- Can I return something if I change my mind?
- Yes, within 7 days of delivery. You send it back with a courier of your choice at your cost, and a flat ₹162 handling fee is deducted from the refund. Items that arrive damaged, dead or wrong are a separate case and are covered in full.
- How long does a refund take?
- Approved refunds go back to your original payment method through Razorpay, typically within 5–10 business days of approval; bank posting times vary.
Parts and condition
- Can I buy just one earbud or only the charging case?
- Yes. PhoneTech sells single replacement earbuds (left or right), charging cases and neckband parts for brands sold in India, so you replace the part you lost or broke instead of buying a new pair. Browse them at phonetech.in/buds-parts.
- Will a replacement earbud pair with the one I already have?
- It depends on the earbud and case you already own as well as the replacement: the firmware version, charge level, exact variant and the reset sequence. Message us first — most pairing problems are solved by the right reset, and we walk you through it free. If you still want to return it, you pay the return courier and ₹99 is deducted from the refund to cover the original shipping. An earbud that does not power on or charge at all is covered in full.
- What condition are the spare parts in?
- Spare parts are recovered stock, sold as-is on looks: they may have scratches or small dents, and the price reflects that. Every product page says so. A part that arrives dead or damaged is covered in full if you report it within 48 hours of delivery.
- What does "open-box" mean at PhoneTech?
- Open-box items have been opened, so they are not sealed-new. Each one is powered on and function-tested before it is listed, and sold at a discount to the new price.
- Does PhoneTech sell phone spare parts?
- Yes: displays, batteries, back panels, flex cables, SIM trays and more for Samsung, Xiaomi/Redmi, Oppo, Vivo, Realme, OnePlus, Apple, Tecno, Infinix and other brands. Find parts by phone model at phonetech.in/parts.
Selling to PhoneTech
- Can I sell my old phone or earbuds to PhoneTech?
- Yes. Tell us what you have at phonetech.in/sell, with photos. Our team looks at it and sends you an offer by email; you decide whether to accept. There are no automatic instant quotes that change later.
About PhoneTech
- Where is PhoneTech based?
- PhoneTech is an online store based in Faridabad, Haryana, India, shipping across India. It is GST-registered (GSTIN 06BWJPJ4199R1ZK).
- How do I contact PhoneTech?
- On WhatsApp (+91 99113 38010 for phone parts, +91 98994 44884 for buds parts & accessories) or by email at [email protected]. We reply Mon – Sat, 10 AM – 6 PM IST.
Question not here? Contact us — we answer on WhatsApp and email.