Returns, Refunds & Damaged Items Policy

PhoneTech sells two kinds of deeply discounted stock: open-box units — retail packaging opened, then powered on and checked to confirm they work — and genuine replacement parts such as single earbuds, charging cases and neckband parts. Each product page describes the exact item before you buy; please read it carefully and ask us if anything is unclear.

Minor cosmetic marks are inherent to open-box and spare-part stock and are not a fault. Because of the discounts, exchanges are not offered — if you want a different item, return this one under the terms below and place a new order.

You may return an unused item within 7 days of delivery, on these terms:

• You arrange and pay the return shipping. Book any courier you like and send the parcel back to us at your own expense.
• A flat ₹162 handling fee is deducted from your refund.
• The item must arrive unused and complete — original packaging, all accessories, nothing missing or damaged.

So a ₹1,000 item refunds ₹838 once it reaches us and passes inspection, and you will have paid your courier separately. Email [email protected] with your order number to start a return. Refunds are issued after the item is received and checked.

Separately from the change-of-mind terms above, you are never stuck with a faulty product. If your order arrives damaged in transit, dead-on-arrival (does not power on), or is the wrong item, we will make it right with a replacement or a full refund.

To claim, please:

• Report it within 48 hours of delivery, quoting your order number.
• Share evidence of the problem — clear photos of the item and its packaging. For transit damage, a continuous unboxing video showing the sealed package and all sides of the item is the fastest way for us and the courier to verify the claim, but it is not mandatory.
• Keep all packaging and accessories until the claim is resolved.

We will review your evidence and may inspect the returned item. Where the claim is accepted we cover the return shipping and arrange a replacement (subject to stock) or a refund. A dead-on-arrival or wrong-item claim does not need a video — the item itself shows the issue.

You can cancel an order any time before it is dispatched:

• Signed-in customers: open My Account → Orders, select the order, and use the Cancel orderbutton. You’ll be asked for a quick reason; prepaid payments are refunded in full and Cash-on-Delivery orders simply close (nothing was charged). A confirmation email follows.
• Guest orders: email [email protected] with your order number and we will cancel it for you.

Once an order has been dispatched (a tracking number has been assigned) it can no longer be cancelled and the final-sale terms above apply.

Approved refunds — for accepted damage/DOA/wrong-item claims, pre-dispatch cancellations, or failed/duplicate payments — are issued to your original payment method via our payment processor, Razorpay. Refunds are typically processed within 5–10 business days of approval; the time for the amount to appear depends on your bank or card issuer.

Email [email protected] with your order number, a description of the issue, and photos (plus a video for transit damage). See our Contact page for details.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable Indian law.