Returns, Refunds & Damaged Items Policy

PhoneTech sells two kinds of deeply discounted stock: open-box units — retail packaging opened, then powered on and checked to confirm they work — and genuine replacement parts such as single earbuds, charging cases and neckband parts. Each product page describes the exact item before you buy; please read it carefully and ask us if anything is unclear.

Minor cosmetic marks are inherent to open-box and spare-part stock and are not a fault.

Buds parts come from open-box liquidation stock and are sold on cosmetic condition “as is”: most look fresh; a few scratches or dents. Colour may vary slightly between production batches. These are normal for this stock, are reflected in the price, and are not treated as a fault or grounds for return. Phone parts are new. What we do stand behind is that the part works: if it is dead on arrival, damaged in transit, or not the item you ordered, it is covered when you report it within 48 hours of delivery with a continuous unboxing video — see the returns policy.

Because of the discounts, exchanges are not offered — if you want a different item, return this one under the terms below and place a new order.

You may return an unused item within 7 days of delivery, on these terms:

• You arrange and pay the return shipping. Book any courier you like and send the parcel back to us at your own expense.
• A flat ₹162 handling fee is deducted from your refund.
• The item must arrive unused and complete — original packaging, all accessories, nothing missing or damaged.

So a ₹1,000 item refunds ₹838 once it reaches us and passes inspection, and you will have paid your courier separately. Email [email protected] with your order number to start a return. Refunds are issued after the item is received and checked.

The refund for a returned item usually takes 10–15 days. The item is inspected when it reaches us, and the refund is initiated once it passes.

Every returned item is inspected before a refund is approved. Part of that inspection is a serial-number check.

We record the serial number of each item before we dispatch it — for earbuds, the serial carried on the bud or on its charging case — and store it against your order. When the item comes back, we read that serial number again and match it against our record. This confirms that the item returned is the item we sent.

If the serial number does not match our record, the item is discarded and no refund is issued. We will tell you the outcome of the inspection either way.

This check applies to every return — change-of-mind returns, pairing returns, damaged or wrong-item claims, and warranty claims alike. What we do with your serial number as personal data is described in our Privacy Policy.

Every single replacement earbud we sell is powered on, charged and tested before it is dispatched — we confirm the bud switches on, holds charge, and pairs with its matching case on our own bench. We do not ship an earbud we have not checked.

What we cannot test is your side of the pair. Joining a replacement bud to one you already own depends on the bud and case in your hands — their firmware version, their charge level, the exact model and colour variant, and the reset sequence your model needs. None of that is in our possession, so it cannot be reproduced here before dispatch.

For that reason a bud that works on our bench but will not pair with yours is not a faulty item, and it is not covered by the damaged / dead-on-arrival terms below. Please write to us before you return anything — most pairing failures come down to the reset sequence, and we will talk you through the right one for your model at no cost.

If it still will not pair and you would rather return it:

• You arrange and pay the return courier, as with any change-of-mind return.
• ₹99 is deducted from your refund to cover the original shipping to you.
• The bud must come back complete and undamaged.
• The balance is refunded to your original payment method once the item reaches us and passes inspection.

One important exception: if the bud does not power on or charge at all, that is a dead-on-arrival case rather than a pairing one — report it within 48 hours, with your unboxing video, under the section below.

Separately from the change-of-mind terms above, if your order arrives damaged in transit, dead-on-arrival (does not power on), or is the wrong item, we will make it right with a replacement or a full refund.

To claim, please:

• Report it within 48 hours of delivery, quoting your order number.
• Send us a continuous unboxing video — it is required for every damaged, dead-on-arrival or wrong-item claim. Start recording before you open the parcel: show the sealed package with its shipping label, open it on camera, and show the item from all sides. For earbuds and charging cases, try to power on and charge the item on camera. The video must be one continuous recording, with no cuts or edits.
• Keep all packaging and accessories until the claim is resolved.

Without an unboxing video we cannot accept the claim. We review the video and inspect the returned item, including the serial-number check described above: if the serial number does not match our record, no replacement or refund is issued. Where the claim is accepted we cover the return shipping and arrange a replacement (subject to stock) or a refund.

Buds parts — replacement earbuds and charging cases — carry a 7-day warranty from delivery.

• First 48 hours: a damaged, dead-on-arrival or wrong part is handled as described above — we arrange a replacement or a full refund.
• From 48 hours up to 7 days: if the part develops a fault, write to us with your order number. You ship it to our warehouse at your own cost — we will send you the address. Once it arrives and passes inspection, including the serial-number check, we send a replacement of the same part. If that part is out of stock, we refund it instead.

Not covered: physical or liquid damage; damage caused while fitting the part; parts that were opened or tampered with, or whose serial number does not match our record.

This warranty covers buds parts only. Phone parts and open-box devices are not covered by this warranty — their terms are set out on this page.

You can cancel an order any time before it is dispatched:

• Signed-in customers: open My Account → Orders, select the order, and use the Cancel orderbutton. You’ll be asked for a quick reason; prepaid payments are refunded in full and Cash-on-Delivery orders simply close (nothing was charged). A confirmation email follows.
• Guest orders: email [email protected] with your order number and we will cancel it for you.

You can cancel free of charge at any time before your order is handed to the courier. Once it has shipped, email [email protected] with your order number and ₹160 is deducted from your refund.

This is the courier charge for sending the parcel out and bringing it back — it is not a reversal of the delivery fee shown at checkout, so the amount is the same whether you paid by card or chose Cash on Delivery. The rest of your order value is refunded in full.

This deduction does not apply if the item turns out to be defective, incorrect, or not as described — those are covered under the terms above.

The ₹160 courier charge is separate from the ₹162 change-of-mind handling fee above, which applies to items you have already received and decide to send back.

Approved refunds — for accepted damage/DOA/wrong-item claims, pre-dispatch cancellations, or failed/duplicate payments — are issued to your original payment method via our payment processor, Razorpay. Refunds are typically processed within 5–10 business days of approval; the time for the amount to appear depends on your bank or card issuer.

Refunds for returned items usually take 10–15 days, because the item is inspected first and the refund is initiated only after it passes.

Email [email protected] with your order number, a description of the issue, and photos (plus a video for transit damage). See our Contact page for details.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable Indian law.