Returns, Refunds & Damaged Items Policy

PhoneTech sells two kinds of deeply discounted stock: open-box units — retail packaging opened, then powered on and checked to confirm they work — and genuine replacement parts such as single earbuds, charging cases and neckband parts. Each product page describes the exact item before you buy; please read it carefully and ask us if anything is unclear.

Minor cosmetic marks are inherent to open-box and spare-part stock and are not a fault.

Spare parts are recovered stock and are sold on cosmetic condition “as is”. A replacement earbud, charging case or neckband part may carry scratches, scuffs or small dents, and colour may vary slightly between production batches. These are normal for this stock, are reflected in the price, and are not treated as a fault or grounds for return. What we do stand behind is that the part works: if it is dead on arrival, damaged in transit, or not the item you ordered, it is covered in full — see the returns policy.

Because of the discounts, exchanges are not offered — if you want a different item, return this one under the terms below and place a new order.

You may return an unused item within 7 days of delivery, on these terms:

• You arrange and pay the return shipping. Book any courier you like and send the parcel back to us at your own expense.
• A flat ₹162 handling fee is deducted from your refund.
• The item must arrive unused and complete — original packaging, all accessories, nothing missing or damaged.

So a ₹1,000 item refunds ₹838 once it reaches us and passes inspection, and you will have paid your courier separately. Email [email protected] with your order number to start a return. Refunds are issued after the item is received and checked.

Every single replacement earbud we sell is powered on, charged and tested before it is dispatched — we confirm the bud switches on, holds charge, and pairs with its matching case on our own bench. We do not ship an earbud we have not checked.

What we cannot test is your side of the pair. Joining a replacement bud to one you already own depends on the bud and case in your hands — their firmware version, their charge level, the exact model and colour variant, and the reset sequence your model needs. None of that is in our possession, so it cannot be reproduced here before dispatch.

For that reason a bud that works on our bench but will not pair with yours is not a faulty item, and it is not covered by the damaged / dead-on-arrival terms below. Please write to us before you return anything — most pairing failures come down to the reset sequence, and we will talk you through the right one for your model at no cost.

If it still will not pair and you would rather return it:

• You arrange and pay the return courier, as with any change-of-mind return.
• ₹99 is deducted from your refund to cover the original shipping to you.
• The bud must come back complete and undamaged.
• The balance is refunded to your original payment method once the item reaches us and passes inspection.

One important exception: if the bud does not power on or charge at all, that is a dead-on-arrival case rather than a pairing one — report it within 48 hours and we cover it in full under the section below.

Separately from the change-of-mind terms above, you are never stuck with a faulty product. If your order arrives damaged in transit, dead-on-arrival (does not power on), or is the wrong item, we will make it right with a replacement or a full refund.

To claim, please:

• Report it within 48 hours of delivery, quoting your order number.
• Share evidence of the problem — clear photos of the item and its packaging. For transit damage, a continuous unboxing video showing the sealed package and all sides of the item is the fastest way for us and the courier to verify the claim, but it is not mandatory.
• Keep all packaging and accessories until the claim is resolved.

We will review your evidence and may inspect the returned item. Where the claim is accepted we cover the return shipping and arrange a replacement (subject to stock) or a refund. A dead-on-arrival or wrong-item claim does not need a video — the item itself shows the issue.

You can cancel an order any time before it is dispatched:

• Signed-in customers: open My Account → Orders, select the order, and use the Cancel orderbutton. You’ll be asked for a quick reason; prepaid payments are refunded in full and Cash-on-Delivery orders simply close (nothing was charged). A confirmation email follows.
• Guest orders: email [email protected] with your order number and we will cancel it for you.

Once an order has been dispatched (a tracking number has been assigned) it can no longer be cancelled and the final-sale terms above apply.

Approved refunds — for accepted damage/DOA/wrong-item claims, pre-dispatch cancellations, or failed/duplicate payments — are issued to your original payment method via our payment processor, Razorpay. Refunds are typically processed within 5–10 business days of approval; the time for the amount to appear depends on your bank or card issuer.

Email [email protected] with your order number, a description of the issue, and photos (plus a video for transit damage). See our Contact page for details.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable Indian law.