Final Sale, Damaged Items & Refunds Policy

PhoneTech sells two kinds of deeply discounted stock: open-box units — retail packaging opened, then powered on and checked to confirm they work — and genuine replacement parts such as single earbuds, charging cases and neckband parts. Each product page describes the exact item before you buy; please read it carefully and ask us if anything is unclear.

Minor cosmetic marks are inherent to open-box and spare-part stock and are not a fault.

Buds parts come from open-box liquidation stock and are sold on cosmetic condition “as is”: most look fresh; a few scratches or dents. Colour may vary slightly between production batches. These are normal for this stock, are reflected in the price, and are not treated as a fault or grounds for return. Phone parts are new. What we do stand behind is that the part works: if it is dead on arrival, damaged in transit, or not the item you ordered, it is replaced when you report it within 48 hours of delivery with a continuous unboxing video — see below.

All sales are final: we do not accept change-of-mind returns or offer exchanges. Because of the discounts, every order is final once it is delivered, so please read the product page carefully and ask us anything before you buy.

We refund only when we cannot send you the item: when an item that arrived damaged, dead-on-arrival or wrong cannot be replaced because it is out of stock, and in the cancellation and payment cases set out below.

We do not arrange return pickups: you send the item back to us by courier, at your own cost. Whenever an item does need to come back to us, for a claim or under the warranty, you send it at your own cost, and we will give you the address.

A continuous unboxing video is required for every return, replacement, refund or warranty claim, whatever the reason: damaged in transit, dead (does not power on or charge), works but faulty (for example no sound, or a mic, battery or charging problem), not pairing, wrong item, or missing parts. Without it, we cannot accept the return or claim.

Start recording before you open the parcel: show the sealed package with its shipping label, open it on camera, and show the item from all sides. For earbuds and charging cases, power them on and charge them on camera. The video must be one continuous recording, with no cuts or edits. Keep the video for at least 7 days after delivery, until any return or claim is settled.

We review the video together with the serial-number check described below. Together they show that the item coming back to us is the one we sent.

Every item that comes back is inspected before a replacement or refund is approved. Part of that inspection is a serial-number check.

We record the serial number of each item before we dispatch it — for earbuds, the serial carried on the bud or on its charging case — and store it against your order. When the item comes back, we read that serial number again and match it against our record. This confirms that the item returned is the item we sent.

If the serial number does not match our record, the item is discarded and no replacement or refund is issued. We will tell you the outcome of the inspection either way.

This check applies to every claim — damaged, dead-on-arrival or wrong-item claims and warranty claims alike. What we do with your serial number as personal data is described in our Privacy Policy.

Every single replacement earbud we sell is powered on, charged and tested before it is dispatched — we confirm the bud switches on, holds charge, and pairs with its matching case on our own bench. We do not ship an earbud we have not checked.

What we cannot test is your side of the pair. Joining a replacement bud to one you already own depends on the bud and case in your hands — their firmware version, their charge level, the exact model and colour variant, and the reset sequence your model needs. None of that is in our possession, so it cannot be reproduced here before dispatch.

For that reason a bud that works on our bench but will not pair with yours is not a faulty item, and it is not covered by the damaged / dead-on-arrival terms below, so it cannot be returned or refunded. Please write to us — most pairing failures come down to the reset sequence, and we will talk you through the right one for your model at no cost.

One important exception: if the bud does not power on or charge at all, that is a dead-on-arrival case rather than a pairing one — report it within 48 hours, with your unboxing video, under the section below.

If your order arrives damaged in transit, dead-on-arrival (does not power on), or is the wrong item, we replace it.

To claim, please:

• Report it within 48 hours of delivery, quoting your order number.
• Send us your continuous unboxing video— required here, as for every return (see “Unboxing video” above). For earbuds and charging cases it should show you trying to power on and charge the item.
• Keep all packaging and accessories until the claim is resolved.
• Send the item back to us by courier, at your own cost — we do not arrange return pickups. We will send you the address.

Without an unboxing video we cannot accept the claim. We review the video and inspect the returned item, including the serial-number check described above: if the serial number does not match our record, no replacement or refund is issued. Where the claim is accepted we send a replacement of the same item. We refund it only if that item is out of stock.

Buds parts — replacement earbuds and charging cases — carry a 7-day warranty from delivery.

• First 48 hours: a damaged, dead-on-arrival or wrong part is handled as described above — we send a replacement, or a refund if that part is out of stock.
• From 48 hours up to 7 days: if the part develops a fault, write to us with your order number and your unboxing video. You ship it to our warehouse at your own cost — we will send you the address. Once it arrives and passes inspection, including the serial-number check, we send a replacement of the same part. If that part is out of stock, we refund it instead.

Not covered: physical or liquid damage; damage caused while fitting the part; parts that were opened or tampered with, or whose serial number does not match our record.

This warranty covers buds parts only. Phone parts and open-box devices are not covered by this warranty — their terms are set out on this page.

You can cancel an order any time before it is dispatched:

• Signed-in customers: open My Account → Orders, select the order, and use the Cancel orderbutton. You’ll be asked for a quick reason; prepaid payments are refunded in full and Cash-on-Delivery orders simply close (nothing was charged). A confirmation email follows.
• Guest orders: email [email protected] with your order number and we will cancel it for you.

You can cancel free of charge at any time before your order is handed to the courier. Once it has shipped, email [email protected] with your order number and ₹160 is deducted from your refund.

This is the courier charge for sending the parcel out and bringing it back — it is not a reversal of the delivery fee shown at checkout, so the amount is the same whether you paid by card or chose Cash on Delivery. The rest of your order value is refunded in full.

This deduction does not apply if the item turns out to be defective, incorrect, or not as described — those are covered under the terms above.

Refunds are issued only for: a damaged, dead-on-arrival or wrong item we cannot replace because it is out of stock; an order you cancel, as set out above; or a failed or duplicate payment. They go to your original payment method via our payment processor, Razorpay. Refunds are typically processed within 5–10 business days of approval; the time for the amount to appear depends on your bank or card issuer.

When a returned item cannot be replaced, its refund usually takes 10–15 days, because the item is inspected first and the refund is initiated only after it passes.

Email [email protected] with your order number, a description of the issue, and your continuous unboxing video. See our Contact page for details.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable Indian law.